New GEA Westfalia Separator Service provides innovation in a click

Selecting spare parts is not only time consuming, but even with good technical understanding, a spare parts catalogue can be difficult to understand. Over-ordering or ordering the incorrect parts can be a very costly exercise. GEA Westfalia Separator Group, the world’s leading company for mechanical separation technology, offers a simple, cost effective and innovative solution that maximises operation and minimises mechanical downtime.

With GEA Click Service, customers are able to select pre-packaged kits for specific modules of their machines. The kits are delivered with all the high quality, original GEA Westfalia Separator spare parts needed to complete the service or repair of their specific GEA Westfalia Separator machine. Quick delivery times and pre-agreed pricing structures mean reduced costs and downtime, as well as improved business efficiency. The GEA Click Service also guarantees that customers can access GEA Westfalia Separator’s superior service 24/7.

“The GEA Click Service is peace of mind in a box,” notes Taryn du Plessis, Marketing & Commercial Co-ordinator, GEA Westfalia Separator, South Africa.

Customers are able to sign-up for the GEA Click Service by simply entering into a price agreement with GEA Westfalia Separator South Africa, ensuring quality assurance at a fixed price. During the sign-up process, a list of their equipment will be noted down in order to personalise the Click Service to their individual requirements. When logged on to the GEA Click Service website, customers will find a list of their machines grouped under various categories; separators, decanters and homogenisers, thereby simplifying the selection process.

Once the relevant machine is selected, it is separated into different modules relating to varied possible problem areas.  Each module is numbered, and each number corresponds to a spares box kit. If the separator is numbered 1 to 4, then there are four spare kits available for that machine. Each kit consists of all the spares relevant to that specific module. When the customer is satisfied with the selection, the purchase is confirmed via e-mail and shipped.

The GEA Click Service is an innovative and simple-to-use tool with no time or language barriers or complicated catalogues. It provides the opportunity for customers to order spare parts for their GEA Westfalia separator, decanter or homogeniser quickly and easily.  The service is available throughout Africa and sub-Saharan Africa.

“Innovation, technology, expertise, leadership and service are at the centre of what we do to earn our customers’ trust. Our competence, understanding and passion enable us to deliver the most innovative solutions to maximise operation, and minimise the downtime for our customers,” concludes Du Plessis.

Enquiries: 
Taryn du Plessis
GEA Westfalia Separator South Africa (Pty) Ltd
Midrand

Tel:  (011) 805 6910     
Fax:  (011) 805 6911
E-mail:  taryn.duplessis(at)geagroup.com